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Click here. HP Support Assistant helps keep your HP computer in working order by finding updates and providing troubleshooting tools. Click the app icon in the taskbar, or search Windows for support assistant to open the tool. Set preferences for when to check for software updates and how HP Support Assistant notifies you when updates or messages are available. Change the settings in each section to match your needs. Make sure to scroll down to see all the available settings. Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.
Click Check for updates and messages to scan for new updates. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional. Select the box next to any updates you want to install, and then click Download and install. Postpone an update : Click Remind me , and then select a time preference. Delete an available update : Click the Delete icon to remove the update from the list and record it in the action log.
Review updates status : Click Action log below the list to view installed, postponed, or deleted updates. Access diagnostic tools, guided troubleshooters, and how-to documents to troubleshoot hardware and software problems and specific issues and error states. These steps are for a computer. Available fixes, menus, and tools differ for other added devices.
Select one of the options on the screen that relates to the issue you are experiencing. Access additional resources and troubleshooting tools on the Internet and security , Specifications , and Storage tabs. Review full specifications, lists of all installed software, disk drive status, warranty end date, and more.
Product and serial numbers : These numbers are typically required to identify the correct drivers to install or are needed when contacting HP Customer Support. Find them on the tile for your computer or device. Product specifications : Click your product name on the My devices screen, and then click Specifications.
Scroll down the page to view video, audio, and power specifications, and to view lists of installed software. Click the Storage menu to view hard disk drive information, including available space. Warranty status : Click your product name on the My devices screen, and then click Warranty and services. If the last check was done at a prior date, click Refresh warranty status.
HP Support Assistant can help resolve computer and printer problems. However, there might be times when HP Support Assistant does not work as expected. Sign out. Select registration option. Email address. Error: Javascript is disabled in this browser. This page requires Javascript.
Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Changing update schedule and notifications settings in HP Support Assistant Set preferences for when to check for software updates and how HP Support Assistant notifies you when updates or messages are available.
Updating the computer using HP Support Assistant Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities. Troubleshooting computer and device issues with HP Support Assistant Access diagnostic tools, guided troubleshooters, and how-to documents to troubleshoot hardware and software problems and specific issues and error states.
Note: These steps are for a computer. Note: Click the Storage menu to view hard disk drive information, including available space. Select a location.
Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. Your session on HP Customer Support has timed out.
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